Terms & Conditions

1. Acceptance; Binding Agreement; Eligibility

These Terms & Conditions (the “Terms,” or this “Agreement”) are a legally binding contract between you (“you,” “your,” or “User”) and Pasadena Clinical Group, a California professional services organization, together with its parent companies, subsidiaries, affiliates, owners, members, managers, partners, officers, directors, shareholders, employees, independent contractors, supervisees, interns, trainees, students, volunteers, agents, attorneys, accountants, insurers, successors, and assigns (collectively, the “Practice,” “we,” “us,” or “our”). By accessing, browsing, or otherwise using the website located at adultadhdgrouptherapy.com and any related subdomains, mobile interfaces, online forms, scheduling tools, intake portals, downloadable resources, blog articles, or other digital properties operated by the Practice (collectively, the “Website”), you acknowledge that you have read, understood, and agree to be bound by this Agreement and by every other policy posted on or incorporated by reference into the Website, including without limitation our Privacy Policy, Cookie Policy, Notice of Privacy Practices, Treatment Consent, Telehealth Agreement, Office Policies, No Surprises Act Notice, and Accessibility Statement.

If you do not agree to every part of this Agreement, you must immediately discontinue and refrain from any use of the Website. You represent and warrant that you are at least eighteen (18) years of age and otherwise legally competent to enter into this Agreement; that you are not barred from receiving services under the laws of the United States, the State of California, or any other applicable jurisdiction; and that you will use the Website only in compliance with this Agreement and all applicable laws. The Practice may, in its sole discretion, refuse access to or use of the Website to any person at any time, with or without cause.

2. Definitions; Released & Indemnified Parties

For purposes of this Agreement and every other policy posted on the Website, the following terms have the meanings set forth below:

• “Content” means all text, articles, blog posts, page copy, headlines, captions, marketing materials, images, photographs, illustrations, graphics, logos, icons, audio, video, animations, downloadable documents, code, source files, design files, page layouts, color palettes, typographic choices, software, look and feel, the selection, arrangement, and compilation thereof, and any other material made available on or through the Website.
• “Released Parties” and “Indemnified Parties” means, collectively and individually, Pasadena Clinical Group and each of its present and former parent companies, subsidiaries, affiliates, related entities, owners, members, managers, partners, principals, officers, directors, shareholders, governing-board members, advisory-board members, supervising clinicians, supervisors, employees, independent contractors, 1099 clinicians, per-diem clinicians, locum tenens providers, supervisees, interns, trainees, post-doctoral fellows, practicum students, externs, volunteers, peer support workers, administrative staff, billing staff, intake coordinators, receptionists, vendors, agents, attorneys, accountants, insurers, indemnitors, landlords, telehealth platform providers, electronic health record vendors, payment processors, technology providers, professional liability carriers, successors, assigns, heirs, executors, and personal representatives. Each of the foregoing is an intended third-party beneficiary of, and is entitled to enforce, every release, waiver, limitation of liability, indemnification, dispute-resolution, and protective provision contained anywhere on the Website.
• “Claim” means any past, present, or future claim, demand, cause of action, suit, action, complaint, charge, proceeding, controversy, dispute, grievance, debt, obligation, contract, agreement, promise, liability, damage, loss, cost, expense, judgment, lien, settlement, or fee (including attorneys’ fees, expert fees, and litigation costs), of any kind or nature, whether known or unknown, suspected or unsuspected, fixed or contingent, accrued or unaccrued, liquidated or unliquidated, in law or in equity, sounding in contract, tort, statute, regulation, common law, or any other theory.
• “Force Majeure Event” has the meaning set forth in Section 18.

3. Information Only — No Self-Diagnosis or Self-Treatment

The Website, including all Content, exists solely for general informational, educational, and marketing purposes. Nothing on the Website is intended to be, and nothing on the Website should ever be relied upon as, medical advice, mental-health advice, psychological advice, psychiatric advice, diagnosis, treatment, prescription, or a recommendation for any specific therapy, medication, evaluation, supplement, behavioral change, or course of action. The Website is not a diagnostic tool, screening instrument, telemedicine portal, or self-help substitute for professional care. No reader should attempt to self-diagnose ADHD, anxiety, depression, trauma, sleep disorders, burnout, emotional dysregulation, or any other condition based on Content appearing on the Website, social-media excerpts, blog articles, downloadable handouts, video clips, infographics, quizzes, lists of symptoms, or any other resource we publish.

The information presented on the Website may be incomplete, abbreviated, simplified for general audiences, or out of date by the time you read it. Mental-health science evolves rapidly, and individual presentations vary widely. Your symptoms, history, biology, environment, medications, co-occurring conditions, and life circumstances are unique to you and require individualized clinical assessment by a licensed and qualified provider who is treating you in person or via a properly established telehealth relationship. Any decisions about diagnosis, treatment, medication, hospitalization, accommodations, disability documentation, parenting, employment, education, or relationships are decisions for you and your treating clinician, made with the benefit of a full clinical evaluation — not for an internet reader and a webpage. Reliance on Website Content in lieu of professional consultation is at your own risk and is expressly disclaimed by the Practice.

Always seek the advice of a qualified, licensed mental-health professional or physician with any questions you may have about a medical or mental-health condition. Never disregard professional advice or delay seeking it because of something you have read or seen on the Website. If you are experiencing a medical or psychiatric emergency, are in crisis, or are at risk of harming yourself or others, stop using the Website immediately, call or text 988 (the Suicide & Crisis Lifeline), call 911, or go to your nearest emergency department. The Website is not monitored in real time and is not designed for, suitable for, or intended to be used during emergencies.

4. No Clinician–Patient Relationship Through the Website

Visiting the Website, browsing pages, downloading resources, completing a contact, intake, or appointment-request form, sending an email or text message to the Practice, leaving a voicemail, interacting with a chatbot, scheduling an information call, attending an open-house event, attending a free webinar, signing up for a mailing list, following the Practice on social media, or otherwise communicating through digital means does not create a clinician-patient, therapist-client, doctor-patient, or any other professional, fiduciary, contractual, or confidential relationship between you and the Practice or any individual clinician affiliated with the Practice. A treating relationship is established only after each of the following has occurred: (a) you have completed a formal intake process; (b) you have signed all required informed-consent, financial, and authorization forms; (c) you have been formally accepted as a patient by a clinician licensed to practice in your jurisdiction; (d) the clinician has confirmed acceptance in writing; and (e) the first session has commenced. Until all of those steps have been completed, no clinician owes you any duty of care, no privilege attaches to your communications, and no obligation to respond, monitor, treat, follow up, or refer arises.

5. Intellectual Property; Limited License; Trademarks

All Content on the Website is owned by, licensed to, or used with permission by the Practice, and is protected by United States and international copyright, trademark, trade-dress, patent, trade-secret, publicity, and other intellectual-property laws, as well as the California Uniform Trade Secrets Act (Civil Code § 3426 et seq.). Subject to your continued compliance with this Agreement, the Practice grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and view the Content for your own personal, non-commercial, informational use only. All other uses are strictly prohibited.

Without limiting the foregoing, you must not, and must not authorize or assist any third party to, (a) copy, reproduce, modify, adapt, translate, publish, distribute, sell, license, lease, rent, transmit, broadcast, publicly perform, publicly display, frame, mirror, screen-scrape, data-mine, or create derivative works of the Content; (b) remove, obscure, or alter any copyright, trademark, or other proprietary notice; (c) use the Content to train, fine-tune, develop, evaluate, validate, or improve any artificial-intelligence, machine-learning, large-language, generative-AI, or analogous model or system, except with our prior, express, written authorization; (d) use the Content for any commercial purpose; or (e) reverse engineer, decompile, or disassemble any software or code that powers the Website. “Pasadena Clinical Group,” the bolt mark, “Adult ADHD Group Therapy,” and other names, logos, taglines, and graphics are trademarks and service marks of the Practice and may not be used in any manner without our prior written consent. Nothing on the Website grants any license or right to any patent, copyright, trade secret, trademark, or other intellectual-property right, by implication, estoppel, or otherwise.

6. User Conduct; Acceptable Use; Prohibited Activities

You agree to use the Website only for lawful purposes and in a manner that does not infringe upon, restrict, or inhibit the use or enjoyment of the Website by any other user. Without limiting any other restriction in this Agreement, you agree that you will not, and will not authorize or assist any third party to: (a) violate any local, state, federal, or international law, regulation, ordinance, or order, including the Computer Fraud and Abuse Act (18 U.S.C. § 1030), the California Comprehensive Computer Data Access and Fraud Act (Penal Code § 502), the federal CAN-SPAM Act, the Telephone Consumer Protection Act, the Electronic Communications Privacy Act, HIPAA, the California Confidentiality of Medical Information Act (CMIA), the California Consumer Privacy Act (CCPA/CPRA), the Lanham Act, or any export-control or sanctions law; (b) impersonate any person or entity, misrepresent your affiliation, or misrepresent the source or originality of any communication; (c) post, transmit, or link to any material that is unlawful, threatening, harassing, defamatory, libelous, slanderous, obscene, sexually explicit, hateful, racially or ethnically objectionable, encouraging of self-harm or violence, or that infringes any intellectual-property, privacy, publicity, or contract right; (d) attempt to gain unauthorized access to any portion of the Website, any account, server, computer, network, or database, or interfere with, disrupt, overload, or impair the Website (including by means of denial-of-service attacks, port-scans, vulnerability scans, brute-force attempts, or credential-stuffing); (e) introduce, upload, or transmit any virus, worm, trojan horse, ransomware, spyware, malware, or other malicious code; (f) harvest, scrape, mine, crawl, index, mirror, or otherwise extract data from the Website by automated or manual means without our express written consent; or (g) circumvent any access control, authentication, rate-limit, robots.txt directive, or other technical or contractual protection. The Practice may, in its sole discretion and without notice, investigate, suspend, terminate, ban, or pursue legal action against any User who it believes has violated this Section.

7. User-Submitted Information; Forms; Communications

If you submit any information to the Website (including through a contact form, intake form, appointment request, email, text message, callback request, chat session, voicemail, or social-media communication), you represent and warrant that the information is accurate, complete, lawful, non-confidential, and that you have all rights and consents necessary to provide it. Do not transmit sensitive personal information, protected health information (PHI), credit-card numbers, social-security numbers, or other sensitive data through unencrypted channels, including standard email or unencrypted contact forms. The Practice cannot guarantee the privacy or security of communications transmitted over the public internet. By transmitting such information through the Website, you acknowledge and assume the inherent risks of unauthorized interception, disclosure, alteration, loss, or use, and you release the Practice and the Released Parties from any Claim arising out of such risks to the maximum extent permitted by law.

You grant the Practice a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, transferable, sublicensable license to use, store, reproduce, modify, adapt, translate, distribute, display, and create derivative works of any feedback, suggestion, idea, comment, or non-PHI submission you provide, for any lawful business purpose, without compensation to you. The Practice has no obligation to monitor, store, return, or act upon any submission, and reserves the right (but not the obligation) to remove, refuse, or disregard any submission for any reason.

8. Assumption of Risk

You acknowledge that the use of the internet, email, text messaging, web forms, video conferencing, telehealth platforms, and digital health resources carries inherent risks, including but not limited to risks of unauthorized interception, eavesdropping, hacking, phishing, malware, identity theft, system outages, packet loss, dropped sessions, latency, software bugs, defective hardware, network congestion, third-party platform failures, power outages, natural disasters, fire, flood, weather events, civil unrest, and human error. You further acknowledge that mental-health information, like all health information, is sensitive in nature and that exposure of such information may cause emotional, reputational, financial, or other harm. You knowingly, voluntarily, and expressly assume all such risks as a condition of accessing or using the Website and agree that the Released Parties shall not be liable for any harm, loss, damage, exposure, or injury resulting from those risks, except to the limited extent that liability cannot lawfully be disclaimed under California law.

9. Release; Covenant Not to Sue; Civil Code § 1542 Waiver

To the fullest extent permitted by law, you hereby fully and forever release, acquit, and discharge each of the Released Parties from any and all Claims, of any kind or nature whatsoever, that you now have, ever had, or hereafter may have, arising out of or relating in any way to: (a) your access to or use of the Website or the Content; (b) any inability to access or use the Website; (c) any error, omission, inaccuracy, defect, malfunction, interruption, delay, deletion, or unauthorized access affecting the Website; (d) any reliance on Content for diagnosis, treatment, or self-help purposes; (e) any communication transmitted through or about the Website; (f) any third-party content, link, advertisement, or service; or (g) any breach of any policy posted on the Website by any third party. You also covenant and agree that you will not commence, prosecute, or assist in the prosecution of any action, suit, proceeding, complaint, or charge against any Released Party based on any released Claim.

California Civil Code Section 1542 Waiver. You expressly waive and relinquish all rights and benefits afforded by Section 1542 of the California Civil Code and any analogous law of any other jurisdiction. Section 1542 reads: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” You acknowledge that you have been advised by counsel of your choice (or have voluntarily declined the opportunity to obtain counsel) and that you fully understand the consequences of waiving Section 1542. You intend the release in this Section to be construed as broadly as the law allows and to extend to known and unknown, suspected and unsuspected Claims.

This release does not purport to release Claims that, as a matter of California or federal law, cannot lawfully be released, including (i) liability for the Released Parties’ intentional misconduct, fraud, or violation of law (Civil Code § 1668); (ii) statutory rights of patients to bring complaints to licensing boards or governmental agencies (which are expressly preserved); and (iii) any other right that may not be lawfully waived. This release shall be construed and enforced to the maximum extent permitted by law, and any unenforceable portion shall be severed without affecting the remainder.

10. Disclaimer of All Warranties

The Website and all Content are provided strictly “AS IS,” “AS AVAILABLE,” and “WITH ALL FAULTS.” To the fullest extent permitted by law, the Released Parties expressly disclaim any and all warranties, conditions, representations, guaranties, and undertakings of any kind, whether express, implied, statutory, or otherwise, including without limitation any implied warranty of merchantability, fitness for a particular purpose, accuracy, completeness, currency, reliability, suitability, quality, title, quiet enjoyment, non-infringement, or arising from a course of dealing, course of performance, trade usage, or trade practice. The Released Parties do not warrant that (a) the Website will operate uninterrupted, error-free, or in any particular configuration; (b) defects will be corrected; (c) the Website or its servers are free from viruses, trojans, spyware, or other harmful code; (d) the Content is accurate, current, complete, or reliable; (e) outcomes you desire will be achieved; or (f) the Website meets your needs. Some jurisdictions do not allow the exclusion of certain implied warranties, so the foregoing exclusion may not apply to you in full; in such jurisdictions, our warranties are disclaimed to the maximum extent permitted by law.

11. Limitation of Liability; Cap on Damages

To the fullest extent permitted by California and federal law, in no event shall any Released Party be liable to you or to any third party for any indirect, incidental, special, consequential, exemplary, punitive, multiple, statutory-enhanced, or treble damages, including without limitation damages for lost profits, lost revenue, lost goodwill, lost data, business interruption, loss of opportunity, cover, substitute services, emotional distress, mental anguish, loss of privacy, loss of services, loss of consortium, defamation, or personal injury, in each case arising out of or related in any way to your access to or use of the Website, any Content, any communication, or any policy posted on the Website, regardless of the theory of liability (whether contract, tort, negligence, strict liability, statute, regulation, or otherwise) and regardless of whether the Released Party has been advised of the possibility of such damages.

To the fullest extent permitted by law, the aggregate liability of all Released Parties for any and all Claims of any nature arising out of or relating to the Website or Content (excluding actual healthcare services, which are governed by your separate, signed clinical-services agreements) shall not exceed the greater of (a) one hundred United States dollars ($100), or (b) the amount you paid the Practice (if any) for use of the Website during the twelve (12) months immediately preceding the event giving rise to the Claim. The parties acknowledge that the foregoing cap is a material part of the bargain between them, that the price of the Website (which is offered at no charge) reflects the allocation of risk reflected in this Section, and that this Section shall apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this Section may not apply to you; in such jurisdictions, our liability is limited to the smallest amount permitted by law. If you are dissatisfied with any portion of the Website or with this Agreement, your sole and exclusive remedy is to discontinue use of the Website.

12. Indemnification by You

You agree to defend, indemnify, and hold completely harmless each of the Indemnified Parties from and against any and all Claims, of any kind or nature, arising out of or related to (a) your breach or alleged breach of this Agreement or any other policy posted on the Website; (b) your access to, use of, or misuse of the Website or the Content; (c) your violation of any law, regulation, or order; (d) your violation of any right of any third party, including any intellectual-property, privacy, publicity, or contract right; (e) any submission, communication, content, or information you provide; (f) any reliance, action, or omission you take based on Content; or (g) any negligent, reckless, or intentional act or omission by you. The Indemnified Parties reserve the right, at their option and at your sole expense, to assume the exclusive defense and control of any matter subject to indemnification, in which case you shall fully cooperate with the Indemnified Parties’ defense, including in the assertion of all defenses and the production of evidence and witnesses. You shall not settle any Claim without the prior written consent of the affected Indemnified Parties.

13. Mandatory Pre-Suit Notice and Good-Faith Negotiation

Before initiating any formal proceeding of any kind — whether in arbitration, in court, or before any administrative body — arising out of or relating to this Agreement, the Website, the Content, or any communication or activity occurring on or through the Website, you agree to first give the Practice written notice of the Claim (the “Notice of Claim”), sent via certified U.S. mail (return receipt requested) and via email to office@pasadenaclinicalgroup.com, addressed to: Pasadena Clinical Group, ATTN: Privacy Officer / Risk Management, 301 N. Lake Ave, STE 600, Pasadena, CA 91101. The Notice of Claim must (a) describe the nature and basis of the Claim with reasonable particularity, (b) identify the specific relief sought (including a precise dollar amount if monetary damages are demanded), (c) include all documents on which you rely, and (d) include your full name, address, telephone number, email address, and the dates of your interactions with the Practice or the Website. You and the Practice shall thereafter, in good faith, attempt to resolve the dispute through informal negotiations for a period of at least sixty (60) calendar days from the Practice’s receipt of the Notice of Claim. Compliance with this Section is a condition precedent to any subsequent mediation, arbitration, or litigation; failure to comply shall be grounds for dismissal, stay, or denial of relief.

14. Mandatory Mediation Before Arbitration

If the parties have been unable to resolve a Claim through good-faith negotiation under Section 13 within sixty (60) days, the Claim shall, as the next mandatory step before arbitration or litigation of any kind, be submitted to non-binding mediation administered by JAMS (Judicial Arbitration and Mediation Services) under the JAMS Mediation Rules, or, if the parties mutually agree in writing, by the American Arbitration Association (AAA) under its Healthcare Mediation Rules and Healthcare Payor Provider Rules and Procedures, in each case in Los Angeles County, California, before a single neutral mediator with substantial experience in California healthcare and consumer matters. The parties shall jointly select the mediator within thirty (30) days of the demand for mediation; if the parties cannot agree, the mediator shall be appointed by the administering body. Each party shall bear its own attorneys’ fees and costs in mediation; the mediator’s fees and the administrative fees shall be shared equally by the parties unless otherwise agreed. The mediation shall be confidential to the maximum extent permitted by California Evidence Code §§ 1115–1129. No party may commence arbitration or any judicial proceeding subject to arbitration until the mediator declares an impasse in writing or the mediation has been pending for at least ninety (90) days, whichever first occurs. California Civil Code § 1375 et seq., where applicable, is incorporated by reference. The parties agree that this mandatory mediation provision is governed and enforced consistently with the Federal Arbitration Act, 9 U.S.C. § 1 et seq., and the California Arbitration Act, Code of Civil Procedure § 1280 et seq.

15. Binding Individual Arbitration; Class Action and Jury-Trial Waiver

If a Claim is not fully resolved by good-faith negotiation and mediation under Sections 13 and 14, the Claim shall be resolved exclusively by final and binding individual arbitration, and not in court. The parties acknowledge that this arbitration provision is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16 (the “FAA”), and, where the FAA does not apply, by the California Arbitration Act, Code of Civil Procedure § 1280 et seq. Each party expressly intends that the FAA preempt any inconsistent state law.

The arbitration shall be administered by JAMS pursuant to the JAMS Comprehensive Arbitration Rules & Procedures (or, for individual consumer Claims, the JAMS Streamlined Arbitration Rules & Procedures and the JAMS Consumer Minimum Standards), or, if the parties mutually agree in writing, by the AAA pursuant to its applicable Commercial or Consumer Arbitration Rules. The arbitration shall be conducted in Los Angeles County, California, before a single neutral arbitrator with substantial experience in California law and (if applicable) healthcare matters. Judgment upon any award rendered by the arbitrator may be entered in any court of competent jurisdiction. The arbitrator (and not any court) shall have exclusive authority to resolve all questions of arbitrability, scope, formation, validity, and enforceability of this arbitration agreement, except that questions concerning the validity and enforceability of the Class Action Waiver shall be decided by a court.

Class Action and Representative Waiver. The parties expressly waive any right to assert any Claim as a class action, collective action, mass action, consolidated action, joint action, group action, private-attorney-general action (other than as expressly preserved by California Labor Code or other non-waivable statute), or representative action of any kind, and waive any right to participate as a class member, representative, named plaintiff, opt-in claimant, or beneficiary in any such action brought by any other person or entity. The arbitrator shall have no authority to consolidate Claims of more than one person, to preside over any form of representative or class proceeding, or to award class-wide relief. If this Class Action Waiver is found unenforceable as to any particular Claim or remedy, then that Claim or remedy (and only that Claim or remedy) shall be severed and brought in a court of competent jurisdiction in Los Angeles County, California, and all other Claims and remedies shall remain subject to individual arbitration under this Section.

Jury-Trial Waiver. To the fullest extent permitted by law and except as required to enforce this arbitration agreement or resolve a severed claim, each party knowingly, voluntarily, and intentionally waives any right to a trial by jury in any action, proceeding, counterclaim, or cross-claim arising out of or relating to this Agreement, the Website, the Content, or any communication or activity occurring on or through the Website.

Allocation of Costs; Discovery; Confidentiality. Where required by California law or by JAMS Consumer Minimum Standards, the Practice shall pay the arbitrator’s fees and any administrative fees that exceed those a party would pay to file the same Claim in court. Each party shall otherwise bear its own attorneys’ fees, expert fees, and costs, except that the arbitrator may award the prevailing party its reasonable attorneys’ fees and costs to the extent expressly authorized by statute, contract, or this Agreement. Discovery shall be conducted as permitted by the applicable arbitration rules and California Code of Civil Procedure § 1283.05, where applicable. The arbitration, including the existence of the proceeding, all submissions, all evidence, and the award, shall be confidential to the maximum extent permitted by law.

Exception for Equitable Relief. Notwithstanding the foregoing, the Practice may seek temporary, preliminary, or permanent injunctive relief or other equitable remedies in any court of competent jurisdiction in Los Angeles County, California to protect its intellectual-property rights, confidential information, trade secrets, or to prevent or stop unauthorized access, denial-of-service activity, or other immediate and irreparable harm, without first complying with the negotiation, mediation, or arbitration requirements of Sections 13–15.

Right to Opt Out of Arbitration. You may opt out of this arbitration agreement by delivering a written opt-out notice to the address in Section 13 within thirty (30) days after you first agree to this Agreement. The notice must contain your full name, mailing address, the email address you used to interact with the Website, and a clear statement that you are opting out of arbitration. Opting out has no effect on any other provision of this Agreement.

16. Governing Law; Venue; Shortened Limitations Period

This Agreement and any Claim arising out of or relating to it, the Website, or the Content shall be governed by, and construed in accordance with, the laws of the State of California (and, where applicable, the laws of the United States), without giving effect to its conflict-of-laws principles, and without giving effect to the U.N. Convention on Contracts for the International Sale of Goods. To the limited extent that any matter is subject to litigation rather than arbitration (including the enforcement of an arbitration award, the issuance of equitable relief permitted under Section 15, or the adjudication of a Claim severed under the Class Action Waiver), the parties hereby irrevocably consent to the exclusive personal and subject-matter jurisdiction of, and venue in, the state and federal courts located in Los Angeles County, California, and waive any objection to such jurisdiction or venue, including based on forum non conveniens. Notwithstanding any longer limitations period that might otherwise apply, you agree that any Claim arising out of or relating to this Agreement, the Website, or the Content must be filed within one (1) year after the Claim accrues, or it shall be permanently and forever barred. The parties acknowledge that this contractual shortening of the limitations period is reasonable, was specifically bargained for, and reflects the desire of both parties for prompt resolution of disputes.

17. Independent Contractors; Volunteers; Trainees; Apparent Authority

Some clinicians, supervisors, supervisees, interns, post-doctoral fellows, externs, peer-support workers, and administrative personnel affiliated with the Practice may be engaged as independent contractors, 1099 clinicians, volunteers, students, trainees, or vendors (collectively, “Affiliated Personnel”). The Practice provides administrative infrastructure, intake coordination, scheduling support, billing services, and (where applicable) clinical supervision, but the Practice does not direct the moment-to-moment professional judgment of any Affiliated Personnel within the scope of his or her independent professional license. Each Affiliated Personnel is, where applicable, separately licensed and individually responsible for compliance with the standards of his or her licensing board (such as the California Board of Psychology, the Board of Behavioral Sciences, or the Medical Board of California) and the standards of professional practice. You acknowledge and agree that you will not assert any theory of vicarious liability, joint employer, partnership, alter ego, ostensible agency, apparent agency, or apparent authority against the Practice for the conduct of any Affiliated Personnel beyond what California law expressly imposes; you waive every other such theory; and you agree that the Released Parties’ status as separately released and indemnified parties (Section 2) protects each of them individually and collectively to the maximum extent permitted by law.

18. Force Majeure

The Practice shall not be liable for, and shall not be deemed to have breached this Agreement or any other policy posted on the Website on account of, any failure, delay, interruption, suspension, modification, or impairment of the Website, the Content, or any service caused by or resulting from any event or circumstance beyond the Practice’s reasonable control (a “Force Majeure Event”), including without limitation: acts of God; earthquakes; fires; floods; severe weather; epidemics, pandemics, or quarantine restrictions; public-health emergencies; war, insurrection, terrorism, riots, or civil disturbance; cyberattacks, denial-of-service attacks, ransomware, or hacking; software, hardware, or platform failures; failures of third-party vendors, internet service providers, hosting providers, telehealth platforms, electronic health record systems, payment processors, or telecommunications carriers; power outages; strikes, labor disputes, or work stoppages; governmental orders, embargoes, sanctions, or actions of any regulatory body; and changes in law or regulation. The Practice’s obligations shall be tolled for the duration of the Force Majeure Event and any reasonable period of recovery thereafter.

19. Third-Party Links; Third-Party Services

The Website may contain hyperlinks, references, or integrations with third-party websites, services, applications, social-media platforms, advertising networks, content providers, payment processors, and similar offerings (collectively, “Third-Party Services”). The Practice does not own, operate, control, sponsor, endorse, or assume responsibility for any Third-Party Service. Your use of any Third-Party Service is solely between you and that third party, governed by that third party’s terms and privacy policies, which you should review carefully. The Released Parties shall have no responsibility or liability whatsoever for any Third-Party Service, including for the content, functionality, accuracy, security, privacy, availability, lawfulness, or quality of any goods or services offered through such Third-Party Service. Any Claim relating to a Third-Party Service must be directed to the third party and is fully released as to the Released Parties.

20. Notices; Electronic Communications; Consent to Receive

You consent to receive communications from the Practice in electronic form (email, text message, in-app or in-portal notice, or notice posted on the Website), and you agree that all agreements, notices, disclosures, and other communications that the Practice provides to you electronically satisfy any legal requirement that such communications be in writing. Notices to you shall be deemed effective when sent to the email address or telephone number you most recently provided to the Practice or when posted on the Website. Notices to the Practice must be sent in writing to the address in Section 13. You are responsible for keeping your contact information current. Standard message and data rates may apply to text-message communications; you may opt out of non-essential text messages at any time by replying STOP, but doing so will not affect notices required by law or by your treatment relationship.

21. Severability; Survival; Assignment; Waiver; Non-Reliance

Severability. If any provision of this Agreement is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if it cannot be so modified, shall be severed from this Agreement; the remaining provisions shall remain in full force and effect.

Survival. All provisions of this Agreement that by their nature should survive termination shall survive any termination, expiration, or non-acceptance of this Agreement, including without limitation Sections 2, 3, 5, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 19, 20, and this Section 21.

Assignment. You may not assign, transfer, or delegate any of your rights or obligations under this Agreement, by operation of law or otherwise, without the Practice’s prior written consent; any unauthorized assignment shall be void. The Practice may freely assign or transfer this Agreement, in whole or in part, without restriction or notice to you.

No Waiver. The failure or delay of any party to enforce any provision of this Agreement shall not constitute a waiver of any other provision or of the same provision on a future occasion. Any waiver must be in a signed writing from the waiving party to be effective.

No Third-Party Beneficiaries. Except for the Released Parties and Indemnified Parties identified in Section 2 (each of whom is an intended third-party beneficiary entitled to enforce the protective provisions of this Agreement), this Agreement creates no third-party beneficiary rights.

Non-Reliance; Entire Agreement. You acknowledge that you have not relied on any representation, warranty, statement, promise, or assurance, of any kind, express or implied, that is not expressly contained in this Agreement or in another policy posted on the Website. This Agreement, together with the policies referenced in Section 1, constitutes the entire agreement between you and the Practice with respect to your use of the Website and supersedes all prior or contemporaneous communications and proposals (oral, written, or electronic). For patients of the Practice, your separately signed clinical-services and informed-consent documents govern the clinical relationship and prevail over this Agreement only to the limited extent of any direct conflict.

Modification. The Practice may, at its sole discretion, modify, suspend, or discontinue any feature of the Website or amend this Agreement at any time. Material amendments will be reflected by an updated effective date at the top of this page; your continued access to or use of the Website after the effective date constitutes your acceptance of the amended Agreement.

Construction. Headings are for convenience only and do not affect interpretation. The terms “including” and “include” mean “including without limitation.” This Agreement shall not be construed against the drafter.

22. Statutory and Regulatory Acknowledgments

You acknowledge that the Practice is a healthcare provider regulated by California state law, including the California Business and Professions Code (including but not limited to Sections 2290.5 (telehealth), 4980 et seq. (LMFTs), 4989 et seq. (LEPs), 4992 et seq. (LCSWs), 4999.10 et seq. (LPCCs), and 2900 et seq. (psychologists)), the California Confidentiality of Medical Information Act (Civil Code § 56 et seq.), the Lanterman-Petris-Short Act (Welf. & Inst. Code § 5000 et seq.), and the federal Health Insurance Portability and Accountability Act (HIPAA, 45 CFR Parts 160 and 164). To the maximum extent permitted by California Civil Code § 1668, this Agreement is intended to disclaim, limit, or modify only those liabilities and Claims that may lawfully be disclaimed, limited, or modified. Nothing in this Agreement is intended to (i) prevent any patient from filing a complaint with any licensing board, governmental agency, or regulator; (ii) waive any right that, as a matter of law, may not be waived (such as rights under the Lanterman-Petris-Short Act, mandatory-reporting laws, or workers’ compensation); or (iii) excuse the Practice from compliance with HIPAA, CMIA, the CCPA/CPRA, or other applicable law. The Practice does not provide emergency or psychiatric crisis services through the Website. If you are in crisis, call or text 988, call 911, or go to your nearest emergency department.

23. Contact Information

For questions about these Terms & Conditions, to deliver a Notice of Claim under Section 13, or to opt out of arbitration under Section 15:

• Pasadena Clinical Group, ATTN: Privacy Officer / Risk Management
• 301 N. Lake Ave, STE 600, Pasadena, CA 91101
• office@pasadenaclinicalgroup.com
• (626) 354-6440